Did You Return Your Peloton Bike After The 30 Day Trial Period?

Updated on September 29, 2022

Purchasing a Peloton Bike is an investment in your future. Not only do you get the best bikes and gear, but their 30-day home trial lets us help make sure it all works for anyone who wants to ride Pelotones! If at any point during this time period, something doesn’t feel right or meet your expectations, you can get in touch with the company and get your bike returned.

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Peloton Return Policy

According to Peloton, you can return your bike within 30 days of delivery. This means that if you’re not happy with the product for whatever reason, you can qualify for the 30-day return. As far as terms and conditions are concerned, Peloton’s standard bike and tread warranty policies apply here. However, you should keep in mind that the shipping and delivery charges you paid will not be refunded by the company. Furthermore, if your return takes place after the 30-day warranty, you’ll also need to pay some extra charges which are around $250 for bikes and $300 for treads.

You also need to make sure that the condition of your product is good enough to warrant a return. For example, if your product is damaged or shows any signs of abuse, you might also be denied a refund. In case of any dispute, Peloton has the right to deny a refund.

If the product is missing any parts, you might also need to pay a restocking fee to compensate for the missing items.

Should I Return the Peloton?

Peloton is a pretty decent brand and they wouldn’t be offering 30-day money-back guarantees if they weren’t selling a quality product. They have quality assurance protocols in place which make sure that you’re getting the best possible product possible. So, it’s a no-brainer that the money-back policy is only there as a failsafe.

But, if a problem does come up, you shouldn’t hesitate. A bike is all about comfort and convenience. If you don’t feel comfortable with the bike and feel like you’re going to need to compromise on some things, you should definitely go for a return. It’s sort of free and it’s much better than paying a lot of money for a product you don’t even like.

What Happens After Returning Your Bike to Peloton?

Once you send in the request for a refund, Peloton will wait to receive your package before they actually do anything. Once the package is received at their offices, they’ll start the refund procedure and your refund will be made within the next 7-10 business days.

If you used a promo code while placing an order, you’ll only receive another promo code equivalent to the price of the bike.

Also, if you received a faulty product and want to make another purchase, you’ll need to wait for the refund to be fully processed and place another order. There’s no alternative.

Can I Exchange My Peloton Bike for The New One?

If you want to exchange your Peloton bike for a new one, that’s totally possible too. All you need to do is process a refund for your current bike. As we said earlier, it’s going to take 7-10 days to process the refund. Once that’s done, you can go ahead and order a new bike. The company doesn’t directly offer exchanges, so this is the only way for you to return your older bike and get a new one.

How Do I Get a Refund from Peloton?

To learn more about Peloton’s product recall policy, call 844-410-0141 (toll free) from 9 am to 7 pm EST Monday through Friday or online at www.onepeloton.com click on “Product Recalls” for details.